Several airlines’ booking sites down due to Google software issue

Travelers wearing protective masks walk past a sign pointing to a Covid-19 test site in Terminal 5 of John F. Kennedy International Airport (JFK) in New York on March 26, 2021.

Angus Mordant | Bloomberg | Getty Images

Google said it was working on fixing an issue on one of its platforms after flight search and booking functions went down on several major airlines’ websites on Monday.

American Airlines, Delta Air Lines, and United Airlines websites showed error messages when users searched for flights on Monday afternoon.

Google provides flight search and price data for these websites. A company spokesman said it was working on a solution.

United’s website appeared to be up at 3 p.m. ET, and an airline spokeswoman said the outage lasted about two hours.

“We currently have an issue that is making it difficult for customers to purchase flights on delta.com, the Fly Delta app and through our reservations call center,” said a statement from Delta. “This issue is due to the failure of the technology that was made available to Delta and several other airlines by Google. We are currently working with technical teams at Google to resolve this issue as soon as possible.”

According to Delta, customers can still check-in for flights.

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